Overview
At EVATOZ SOLUTIONS PVT LTD, we offer a 7-day refund and returns policy. If 7 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.
Required Documentation
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following circumstances:
- Items returned more than 7 days after delivery
Refund Process
Once we receive and inspect your returned item, we will send an email notifying you of its receipt. You will also be informed whether your refund is approved or rejected.
If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 7 number of days.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account. Then, contact your credit card company, as it may take some time before the refund is officially posted. You can also contact your bank, as there may be some processing time involved.
If after checking these channels you still haven’t received your refund, please contact us at [email protected].
Sale Items
Refunds are only available for regularly priced items. Sale items cannot be refunded.
Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange an item for the same one, please send us an email at [email protected] and mail your item to the following address: B, 46, Sector 57 Rd, Block B, Sector 57, Noida, Uttar Pradesh 201301.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you once we receive the returned item.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed of the return.
Shipping Returns
To return your product, mail it to: B, 46, Sector 57 Rd, Block B, Sector 57, Noida, Uttar Pradesh 201301
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are returning valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions related to refunds and returns, please contact us at [email protected].
